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RETURN & REFUND POLICY

 

 

If you are looking to return or exchange your order we're here to help. We offer free returns or exchanges within 14 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

 

RETURNS

 

The customer has 14 calendar days to return an item from the date it was purchased.

To be eligible for a return, the item must be in new, unused condition, with all  original packaging tags/labels attached and must include the original receipt.

 

REFUNDS

 

After receiving a return  and inspecting the condition of the item, we will process your return . Please allow 7 days from the receipt of the item to process the return/exchange. If the returned item is approved, we will initiate a refund to the customer's original method of payment.

Refunds do not include any shipping and handling charges shown on original receipt. Shipping charges for all returns must be paid and insured by the customer.

The customer is responsible for any loss or damage to items during shipping. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

 

SHIPPING

 

The customer will be responsible for paying the shipping costs for returning an item.

Shipping charges for all returns must be paid and insured by the customer.

The customer is responsible for any loss or damage to items during shipping. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

 

Please note the following exceptions to our return and refund policy.

 

We are unable to return or exchange the following products unless they are faulty, (for defective or damaged products, please contact us directly):

 

Gift certificates

Fabric cut off the bolt

Jewelry

Books & magazines

Hair accessories

Food & drink

Special order items cannot be returned or exchanged.

Sale or clearance items - Discounted items are final sale and cannot be returned or exchanged.